> For the complete documentation index, see [llms.txt](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/pai-dui.md).

# 排队

#### 当访客咨询时，当前接待的客服组或客服人员状态处于忙碌或接待量满了，访客的咨询进入排队。客服工作台面可点选接入排队中访客进行服务

<figure><img src="/files/ZOBZA8SuDbbBCr1c7qQm" alt=""><figcaption></figcaption></figure>

### 客服忙时提示消息

当访客进入排队时系统发送的提示语内容

### 排队超时设置

当访客排队时间超过设定时间后，系统发送提示语，同时断开链接结束排队

<figure><img src="/files/dy6H0XV7lfQzdZLenTQ0" alt=""><figcaption></figcaption></figure>

#### 进入排队序列时，访客视窗效果

<figure><img src="/files/ulQp2ujOxMcBAAm027IT" alt=""><figcaption></figcaption></figure>