> For the complete documentation index, see [llms.txt](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/fu-wu-zhu-ti.md).

# 服务主题

服务主题用于分类对话，帮助您了解和分析您客户咨询的目的和意向。主题可以有多层级，方便不同的业务归类

<figure><img src="/files/YpuqWcXZoXiEVnJmrP2U" alt=""><figcaption></figcaption></figure>

设置完成后即可于客服工作台页面与访客对话时，针对此次对话沟通的目的和意向做服务主题的评估（如下图）

<figure><img src="/files/MqRgRpaol3V4YqUzoAdn" alt=""><figcaption></figcaption></figure>

当对话结束，仍可以在“已结束”的对话列表中筛选出未评估的对话进行评估，如下图红框

<figure><img src="/files/t9fdlu6fpBj0xqUheWS7" alt=""><figcaption></figcaption></figure>