> For the complete documentation index, see [llms.txt](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi.md).

# 三、设置

- [接入渠道](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/jie-ru-qu-dao.md): 访客通过不同渠道寻求服务，客服人员统一在系统上接收消息与回复
- [组织架构](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/zu-zhi-jia-gou.md): 创建公司不同的部门及分组与其下的客服账号
- [对话设置](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi.md): 客服系统的常用功能以及客户前台显示界面/功能设置
- [提示语](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/ti-shi-yu.md)
- [分配规则](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/fen-pei-gui-ze.md): 当访客请求对话时，系统自动分配到客服账号并接通对话，不需要手动接通，分配规则如下：
- [满意度](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/man-yi-du.md)
- [排队](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/pai-dui.md)
- [敏感词](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/min-gan-ci.md)
- [标签管理](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/biao-qian-guan-li.md)
- [服务主题](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/fu-wu-zhu-ti.md)
- [常用语](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/chang-yong-yu.md): 设置客服人员在服务过程中经常使用的回复内容
- [黑名单](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/hei-ming-dan.md): 对于有骚扰行为的访客或者是同行，客服人员可以将其加入黑名单，用以阻止他们影响客服人员正常的工作
- [其他设置](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/dui-hua-she-zhi/qi-ta-she-zhi.md)
- [个性化](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/ge-xing-hua.md)
- [咨询图标](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/ge-xing-hua/zi-xun-tu-biao.md)
- [邀请图标](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/ge-xing-hua/yao-qing-tu-biao.md)
- [对话窗口](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/ge-xing-hua/dui-hua-chuang-kou.md)
- [信息收集](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/ge-xing-hua/xin-xi-shou-ji.md)
- [常见问题](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/ge-xing-hua/chang-jian-wen-ti.md)
- [留言设置](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/ge-xing-hua/liu-yan-she-zhi.md)
- [询前表单](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/ge-xing-hua/xun-qian-biao-dan.md)
- [流动公告](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/ge-xing-hua/liu-dong-gong-gao.md)
- [安全](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/san-she-zhi/an-quan.md): 开启功能后进行绑定谷歌令牌与加白登录客服系统 IP 的限制，增加安全性