> For the complete documentation index, see [llms.txt](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/er-cai-dan-lan-jie-shao.md).

# 二、菜单栏介绍

- [头像](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/er-cai-dan-lan-jie-shao/tou-xiang.md)
- [登录状态](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/er-cai-dan-lan-jie-shao/deng-lu-zhuang-tai.md)
- [对话](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/er-cai-dan-lan-jie-shao/dui-hua.md)
- [监控](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/er-cai-dan-lan-jie-shao/jian-kong.md): 提供有权限的人员查看客服进行中的对话，实时了解沟通内容
- [历史](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/er-cai-dan-lan-jie-shao/li-shi.md)
- [历史对话记录的查询](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/er-cai-dan-lan-jie-shao/li-shi/li-shi-dui-hua-ji-lu-de-cha-xun.md)
- [客服工作台对话记录查询](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/er-cai-dan-lan-jie-shao/li-shi/ke-fu-gong-zuo-tai-dui-hua-ji-lu-cha-xun.md)
- [名片](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/er-cai-dan-lan-jie-shao/ming-pian.md)
- [数据](https://shou-hou.gitbook.io/aican-xi-tong-cao-zuo-shou-ce/aican-ke-fu-xi-tong/aican-cao-zuo-shou-ce/er-cai-dan-lan-jie-shao/shu-ju.md): 受访情况以及对话情况等的数据报表分析，结合推广、售前咨询和咨询转化，客服服务等等。